Position Title: Global Advising Center Advising Assistant (CIS GACAA)

Location: Northampton, MA

Number of Weekly Hours: Temporary, part-time contract, 20-25 hours/week, August - April

Anticipated Start Date: By July 31

ABOUT US: Who is CISabroad, and why do you want to work with us?

At CISabroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Fun, Cultural Awareness, Being Helpful, Change & Growth, Teamwork, & Good Ideas--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a historic building smack in the middle of downtown Northampton, MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE’s Generation Study Abroad initiative.

JOB DESCRIPTION

The CISabroad GACAA reports to the Assistant Director of the Global Educators Global Advising Center. The CISabroad GACAA works with all advisors within CISabroad and is responsible for the assisting and supporting the GAC team in the application of advising techniques both online and over the phone. The position’s main objective will be to clear the pipeline of fair leads in order to increase efficiency and the volume of paid applicant conversions.

This position is part of a team of new and experienced professionals at CISabroad who work collaboratively to increase enrollment of CISabroad programs. This position is a good fit for independent, self-motivated, creative, critical thinking, and energetic young professionals or recent graduates interested in the field of international education.

SPECIFIC DUTIES

Marketing and Communication Duties

  • Make first follow up calls to fair leads from across the US interested in CISabroad programs one year or more away
  • Basic chat support
  • Limited, but broad application of knowledge of CISabroad programs
  • Fill in for advisors during long term absences of a week or more which includes taking on all duties necessary to maintain adequate customer service and conversion levels (i.e. maintain email inquiries, make outbound calls to students, etc.).

Database and GAC Systems Support

  • Assist with fair lead imports from paper and iPad sources sourced from university events across the US
  • Other duties as assigned by advisors and departments within CISabroad

REQUIRED QUALIFICATIONS & SKILLS

  • Bachelor’s degree
  • Outgoing and energetic personality
  • Sales and/or customer service experience
  • Exceptional phone etiquette
  • Exceptional verbal and written communication skills
  • Strong listening skills
  • Customer service orientation
  • Ability to pay attention to detail
  • Strong organizational skills
  • Ability to adapt
  • Team player

PREFERRED QUALIFICATIONS

  • Experience studying, working or living abroad
  • Excellent communication and interpersonal skills
  • Experience making/receiving calls
  • Administrative, organizational and problem-solving skills
  • Comfort with databases/customer relationship management (CRM) software
  • Familiarity with Microsoft and Google suites of products

SALARY AND BENEFITS

  • Entry-level hourly wage
  • Schedule: Part-time, temporary (August through April) position averaging 20-25 hours per week with shifts ranging between 9:00 AM-7:00 PM
  • Fun, flexible work environment frequented by furry pups
  • Paid sick time - 1 hour earned for every 30 hours worked

COMPANY & GAC TEAM CULTURE: Who are we looking for?

First of all, we are looking for someone who shares our passion for learning about different cultures through travel. The GAC team also needs great listeners who love to work with people and build relationships. We are goal oriented and motivated to share the life-changing experience that is study abroad. We want folks who are eager to learn and brave enough to dive right in (even when you walk right into a wall of noise in the office!). Be ready to adapt quickly; an ambitious attitude will go a long way to ensuring your success. And remember, this is a sales position, so we need someone who likes to engage with others in conversation. Sound like you?

SOUNDS GREAT! How do I apply?

Application Details

  • Submit your cover letter, resume and two professional references
  • Qualified candidates will be contacted for an interview
  • No phone calls, please

CISabroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire