Position Title: Program Enrollment Coordinator & Team Assistant

Organization: CIS Abroad

Location: Anywhere, working an Eastern Time zone schedule (except California)

Number of Hours: Full Time, approximately 40 hours/week, classified as exempt

Anticipated Start Date: July 14, 2025

ABOUT US: Who is CIS Abroad, and why do you want to work with us?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Cultural Competence, Change & Growth, Fun, and Trust--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving and have a fantastic home office (complete with friendly office dogs!) located in a renovated mill building in the middle of downtown Easthampton, MA. We are proud members of The Forum on Education Abroad, NAFSA, DA Global Access, and advocate members of The Global Leadership League.

JOB DESCRIPTION

This new position will be an important addition to the Enrollment team as a combination role as a Program Enrollment Coordinator and an assistant to the Enrollment team. As an administrative assistant to the Enrollment team, you will be partially responsible for student communication across all programs, processing and inputting documents, transcripts, and advisor approvals into our student management platform, some communicating with parents and universities, registering all students for their onsite insurance policy and assisting with advising on financial aid, invoices, student visas, and housing for CIS Abroad programs. As a Program Enrollment Coordinator, you will be responsible for reviewing applications, overseeing student communication, advising students on course registration, communicating with parents and universities, and assisting with advising on financial aid, invoices, visas, and housing for CIS Abroad programs in the program region during the pre-arrival phase. A successful candidate will be able to work effectively as a member of the team, should be able to take direction well, and should possess strong organizational skills. This role will report to the Program Enrollment Manager.

SPECIFIC DUTIES

Team Assistant Duties

Help to manage a program enrollment team/admissions email inbox
Answer student inquiries
Process application pieces and forms and other relevant information for the Program Enrollment Coordinators
Proactively communicate with applicants via email and phone
Assist PECs with visa paperwork or processing when needed
Answer basic questions on financial aid, invoicing, payment deadlines, and payment plans with the support of the Finance Team and the Program Enrollment Coordinators
Process forms received from our US university partners required to enroll in any of our programs
Assist students that are having problems logging into our student application management system (Salesforce)
Assist with housing placement and sending housing letters
Send course registration confirmation letters to students
Enroll students in their overseas insurance plans

Advising & Admissions

Answer student inquiries
Process applications including forms and other relevant information
Make and/or facilitate timely admissions decisions
Proactively communicate with applicants via email, text, and phone
Advise students on all matters related to their acceptance onto a program
Follow up with students that are at risk of withdrawing from the program
Withdraw students that are no longer able to go abroad: often this will mean working with other teams, like Finance Support and International Operations
Implement strategies with the overall Enrollment Team and Marketing & Communications to achieve high applicant-enrollment conversion rates
Answer basic questions on financial aid, invoicing, payment deadlines, and payment plans with the support of the Finance Team
Be well versed in the visa requirements and processes for the region, advising students where necessary
Invoice all accepted students in a timely manner
Ensure all accepted students are handed off to the International Operations team in a timely manner

Coordination for Region

Liaise with overseas partners about enrollment numbers, course registration processes, deadlines and onsite activities.
Communicate with the local Site Directors and International Operations leaders on potential student issues
Book and confirm housing
Enroll students in courses and develop enrollment procedures with overseas partner universities
Submit program updates when program details change
Meet with the International Operations team weekly to coordinate pre-departure with onsite needs

Program Information

Organize pre-departure meet and greets with SDs and IOADs
Ensure all programs and terms are turned on in Salesforce and ready to accept applicants
Liaise with the faculty-led programs team on items such as, but not limited to: itinerary suggestions, reservation assistance, group preparation.
Be a champion for your program locations: know it, love it, live it!!
Review marketing materials for accuracy as needed, such as but not limited to: Website program pages.
Maintain SOPs on all aspects of the role
Update program guides with relevant program information on any and all tasks that are owned by this role and be the go to person inside the organization for this information
Collaborate with other CIS Abroad departments on promotion of study abroad programs.
Answer CIS Abroad staff questions via Slack as necessary

Internal Organizational Work

Liaise with teammates and assist with workload, as needed
Meet with Program Enrollment Coordinators weekly to discuss what tasks to complete that week
Communicate with Enrollment team on Slack channels as necessary

SUCCESS TARGETS

Conversion rate for students exceeds company standards
Enrollment process is seamless and high quality for all in-bound students
Participant Communication is accurate and done within 24 hours
All participants are ready for arrival
Programs are ready to turn on for future terms
Meets target of number of applications processed by term
Exceeds company standards of number of responses of evaluations returned at a high satisfaction rate

REQUIRED QUALIFICATIONS & SKILLS

Legal ability to work in the US
Bachelor’s degree or equivalent work in international education
Excitement and passion for travel and study abroad - keeping our students engaged
Strong organizational skills
Exceptional verbal and written communication skills
High attention to detail with a quick and efficient workstyle
Ability to adapt to changing demands and priorities
Team player

PREFERRED QUALIFICATIONS

Experience studying, working, or living abroad
Administrative, organizational, and problem-solving skills
Comfort with databases/CRM software, especially Salesforce and Hubspot
Familiarity with Google suite of products, and Slack

COMPENSATION & BENEFITS

Annual salary of $49,000-$52,000
Approximately 40 hours per week, with schedule agreed upon with your team leader
Health, dental and vision insurance plans; 70% coverage for individuals and 63% coverage for families
Medical and dependent care flex-spending account for tax-free savings
Up to $1,000 of out-of-pocket expenses if you need to go out of state to obtain essential healthcare including travel expenses and necessary childcare to receive reproductive and gender-affirming care, and abortion
Parental leave - 8 paid weeks of time off for bonding after birth or adoption for all parents
Company-matched 401(k) retirement plan after 1 year of service from your original hire date
Travel Agent Certification through IATAN: Provides discounts for travel, including accommodations and excursions, for company and personal use
Global Leadership League membership
Annual work-from-home expense stipend
Wellness bonus - $300 per year to spend on massage, gym membership, skiing, etc.
Paid vacation time: 3 weeks per year, increasing with longevity
Paid sick time: 1 hour earned per 30 hours worked
Paid holiday time: 13+ CIS Abroad US holidays which include a week between Christmas and New Year’s Day
Paid sabbatical time: 4 weeks after 10 years
Paid bereavement time: for loved ones, including pets
Employee Assistance Program
DiSC personality assessment and training
Company-provided laptop and accessories

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our People & Culture department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.cisabroad.com/privacy-policy/