Position: Study Abroad Assistant Director / Senior Campus Consultant
Organization: CIS Abroad

Location: Jacksonville University - Jacksonville, FL

Number of Weekly Hours: Full-Time (exempt), 40 hours/week

Anticipated Start Date: July 18, 2022

ABOUT US: Who is CIS Abroad, and why do you want to work with us?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, short-term, and custom programs across the globe. Our shared values--Passion, Fun, Cultural Curiosity, Trust, Change & Growth--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a renovated mill building in Easthampton MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE’s Generation Study Abroad initiative.

JOB DESCRIPTION

This position will be part of the Consulting Services Team, which focuses on assisting US universities and providers in the development, management, and oversight of their education abroad initiatives. This full-time consultant position is housed at our campus-based office at Jacksonville University (JU). Responsibilities and duties are to advise students interested in study abroad/away programs and to oversee all students and faculty groups while they are abroad. This position will also oversee our School of Record process including admission of students into Jacksonville University, registration in courses, and liaising with JU’s institutional partners.

This person serves as the Study Abroad Assistant Director in an embedded staffing model at the Study Abroad & Away Office at Jacksonville University, in-person in Jacksonville, FL.

On campus, the Campus Consultant will report to the Vice Provost of Academic Affairs and hold the title of Study Abroad Assistant Director. Within CIS Abroad, this position reports to the Assistant Vice President of Consulting Services.

SPECIFIC DUTIES
Study Abroad Advising

  • Student advising from lead to alumni, on all JU program opportunities (Providers, FLP, Exchange)
  • Lead management via phone, email and social media
  • Campus outreach and marketing
  • Other projects as necessary

Marketing

  • Manage on-campus events such as the Fall study abroad/away fair, International Education Week, etc.
  • Coordinate class visits, tabling opportunities and attend campus events throughout the year
  • Manage on-campus promotion such as print material creation, electronic board ads, etc.
  • Update and maintain study abroad/away website listings on JU website and through CRM (ViaTRM)

Faculty Led Coordination (FLP) and Support

  • Advise faculty on faculty-led process (Forms, Proposal/Approval process, Vendor connection)
  • Gather all FLP proposals materials and provide to the Experiential Learning (EL) Committee
  • Create marketing materials for all JU approved FLPs

General Office Duties

  • Supervise any part-time office staff or student workers
  • Oversee any study abroad/away alumni ambassadors
  • Manage any study abroad/away social media account(s)
  • Serve on the EL Committee on behalf of Study Abroad/Away
  • Oversee office budget for Study Abroad & Away
  • Work with other campus departments and groups to support international initiatives outside of study abroad (Executive MBA programs, Global Teaching and Learning, etc.)
  • Register all program participants for insurance and travel assistance through International SOS

School of Record Duties

  • Applicant & Enrollment Management
    • Admit applicants to JU through JU’s Admission software
    • Communicate status of applications with JU partner institutions through shared documents
    • Submit course rosters to JU Registrar for student enrollment
    • Accurately track students and credit totals per term
  • Partner Relationship Management
    • Communicate specific application deadlines and process updates to partners and institutions each term
    • Liaise with various campus departments to ensure process is running smoothly
  • Administrative Duties
    • Correspond with students, staff, faculty, and colleagues via email and phone
    • Invoice partners at the end of each term

SUCCESS TARGETS

  • Determine the NPS of JU students through evaluations and analyze by term
  • Increase enrollment on programs to pre-pandemic levels
  • Identify areas of opportunities for CIS Abroad programming in the JU portfolio

REQUIRED QUALIFICATIONS & SKILLS

  • Bachelor’s degree and minimum of three years of professional experience
  • Previous international experience and demonstrated passion for international education
  • Proven customer service skills
  • Ability to work both independently and as part of a team
  • Exceptional verbal, presentation, and written communication skills
  • Demonstrated success in a fast-paced environment
  • Excellent organizational skills
  • Team player with a rockin’ sense of humor
  • Functional knowledge of Google Suite, Microsoft Suite, CRM. Salesforce and ViaTRM, a plus.

PREFERRED QUALIFICATIONS

  • Experience working within a university system, specifically with student advising, course registration, and faculty led programming
  • Experience with risk mitigation and vetting programs
  • Understanding of best practices related to health and safety for study abroad programming
  • Previous experience leading projects
  • A strong understanding of diversity, equity, inclusion, and social justice

COMPENSATION AND BENEFITS

  • Annual salary of $50,000 - $55,000
  • Participation in our company-sponsored health insurance plan; 70% coverage for individuals and 63% coverage for families
  • Medical and dependent care flex-spending account offered
  • Parental leave - 8 paid weeks of time off for newborn/newly adopted children
  • Company-matched 401(k) retirement plan
  • Travel Agent Certification through IATAN: Provides discounts for travel, including accommodations and excursions, for company and personal use
  • Meals, accommodations, and rental car while traveling on business
  • Earn and keep frequent flyer miles, hotel, and car rental points
  • Wellness bonus - $200 per year to spend on massage, gym membership, skiing, etc.
  • Paid vacation time which increases with your tenure
  • Paid sick time: 1 hour earned per 30 hours worked
  • Paid holidays: 13+ CIS Abroad holidays - including the week between Christmas and New Year’s
  • Company-provided laptop, and corporate credit card
  • Flexible work culture
  • Extensive training and professional development, including overseas opportunities

COMPANY & TEAM CULTURE: Who are we looking for?

First of all, we are looking for someone who shares our passion for learning about different cultures through study abroad. We balance a hard working nature with a healthy dose of fun. The organization moves fast, and we are looking for someone who is adaptable, eager to learn, and brave enough to dive right in. Because our students and partners are located across the US and the world, we need someone willing to roll with the challenge of working with people in multiple time zones. Our team structure favors people interested in teamwork and a people-centered approach to advising, but also demands someone who will be able to work independently on projects. Sound like you?


SOUNDS GREAT! How do I apply?

  • Submit your application and answer a few questions via the 'Apply to Position' button below
  • If you are unable to complete our online application due to a disability, contact our Assistant VP of People & Culture to ask for an accommodation
  • Qualified candidates will be contacted for an interview
  • No phone calls, please

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our Human Resources department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.cisabroad.com/privacy-policy/